Partnerships that work both ways.
We work fully white-label, on mutual pricing, and we send work to our partners as well as taking it on. Work stays local, both sides earn, your customers stay yours, and the more we work together the more we both benefit.
Choose how we work together.
Fully WhiteLabel
We attend in your name, in your uniform, with your paperwork. We never contact your customers as ourselves, and your client relationships stay yours.
Mutual pricing, work both ways
We agree fair rates that apply in both directions. You send us work in our areas, we send you work in yours, and every job stays local.
Work for other partners
Where it's commercially agreed, we pass work between partners in our network, so the nearest trusted team does the job.
Weighted by postcode area.
When we outsource our own work, we look at the postcode area, the letters at the start of the postcode such as ST, DE or B. A partner's share of the incoming work we receive from that area becomes their weighting for our outsourced work there. Half of that work is reserved for the area's Preferred Partner.
- You pass us workJobs you send us are logged against their postcode area.
- Your area share growsYour share of incoming partner work from that area is your weighting.
- We pass you work50% of our outsourced jobs in the area go to the Preferred Partner. The other 50% is split by weighting across all partners.
- Both sides grow locallyMore work in each direction, with less travel and faster response.
Our best partners get first call on the work.
In each postcode area, one partner can earn Preferred Partner status. They're offered half of our outsourced jobs in that area before anything else is shared.
To qualify for an area, a partner needs both:
Quality counts as much as volume. The most work alone doesn't qualify without the satisfaction score to match.
The remaining 50% is shared across all partners by load, including the Preferred Partner.
50% + (80% × 50%) = 90% of the area's outsourced work offered to the Preferred Partner.
We'd rather make 50% of £500 ten times than £1,000 once.
Short-term margins don't build anything. Fair pricing that keeps work flowing in both directions does. That's why we price for the tenth job, not just the first.
Old-fashioned honesty, loyalty and commitment.
We're still working with partners from before we were incorporated, over ten years ago. That doesn't happen by accident. It comes from doing what we said we'd do, pricing fairly and standing behind the work.
Straight answers
Realistic timelines, honest pricing and no overselling, to you or your customer.
Your clients stay yours
We never approach a partner's customer directly, and we protect your brand as if it were ours.
We turn up
If we accept the job, we see it through, including the awkward ones.
Great IT, telco and engineering
Clean, standards-driven work with documentation and test results every time.
If your customer calls us, the work comes back to you.
Now and then a partner's customer tries to cut straight to us. We're not interested in disloyal customers or short-term gains. Our team takes the details, finds out what they need, and sends the enquiry to you to quote.
Protections for both parties in our contracts.
Our partnership agreements protect your customers and your business as well as ours, so both sides can share work with confidence.
- Your customer contacts usBy phone, email or the website.
- We take the detailsContact information and the site.
- We find out what they needThe work, timescale and any urgency.
- We send you the enquiryEverything you need to quote.
- You quote and keep the customerWe don't quote them ourselves.
The nearest trusted team does the job.
Shorter journeys
Lower costs on every visit, for both partners.
Quicker on site
Local engineers reach faults and installs sooner.
Know the area
Familiar sites, buildings and networks.
Work stays nearby
Revenue stays with businesses in the area.
Partnership questions, answered plainly.
Something not covered here? Ask us directly. We'd rather have the conversation than leave you guessing.
Ask a questionWhy would you send work into an area where partners already send work to you?
Because we work nationwide, our own team is often on a project somewhere else. When a request comes in far from them, a local partner can attend the same day with the right skill level. We keep the customer, the partner earns, and nobody has to say “we’re not available”.
Do we need to send you work before you'll send us any?
No partnership starts perfectly balanced. The postcode-area weighting is based on the work that flows between us, so it grows naturally as we work together. We'll talk through a sensible starting point when we first speak.
How do we become a Preferred Partner?
By bringing in the highest share of revenue from a postcode area and keeping job satisfaction above 97% on the work you complete on our behalf. Both are needed for that area.
What happens to the other 50% of the work?
It's split across all partners in the area by weighting, which is based on load. The Preferred Partner takes part in this too, so with an 80% weighting they'd be offered 50% plus 80% of the remaining 50%, or 90% in total.
Can Preferred Partner status change?
Yes. It's based on current figures for each area, so it can move as revenue shares and satisfaction scores change. Keep the work flowing and the quality high, and the status follows.
How is pricing agreed?
On mutual pricing. We agree fair rates that apply in both directions, so neither side undercuts the other and the work keeps flowing.
Will you ever contact our customers directly?
No. We work fully white-label, in your name, your uniform and to your standards. We never approach a partner's customer, and your client relationships stay yours. Trust, continuous development and integrity are our group's core focus, and that starts with respecting who owns the customer.
What if one of our customers contacts you directly?
Our team takes their details, finds out what they're after, and sends the enquiry to you so you can quote. We don't quote them ourselves. We're not interested in disloyal customers or short-term gains.
What protections are in place for partners?
Our contracts include protections for both parties, covering your customers and your business as well as ours. We'll walk you through them before any work is shared.
How are jobs briefed and handed back?
Through the AI Portal. Each job carries its scope, site details and access notes, and comes back with the job sheet, photos, test results and customer signature, ready for a branded report.
What standards do partner engineers work to?
Clean, standards-driven work with proper documentation and test results, whoever attends. We agree each partner's standards, paperwork and communication style up front, so the customer gets the same experience either way.
What about insurance, vetting and site requirements?
We check the essentials with every partner before work is shared, including appropriate insurance and any customer-specific requirements such as background checks or site inductions. We go through this together when you join.
Who looks after the customer after the visit?
The brand that owns the customer stays their point of contact. Aftercare and follow-up visits are agreed for each job, so the customer always knows who to call.
How do you handle our customers' data?
Your customer data stays yours. It's used only to deliver the job, and in the AI Portal each brand's customers, jobs and documents are kept separate from everyone else's.
Do you pass our work on to other partners?
Only where it's commercially agreed. Work moves between partners in the network when it makes sense for everyone involved, never by default.
Can we use the AI Portal as a partner?
Yes. You can run your own engineers on it, book YTR engineers from the same board, and receive partner jobs in one place.
How do we get started?
Send us a message using the form below. We'll have an open conversation about your areas, skills and the kind of work you'd send or take on, then agree rates and start with a first job.
See the partners and clients of our sister company, Your IT Specialist. Looking for IT support for your own business? Visit Your IT Specialist.
Let's build a long-term partnership.
Tell us where you work, what you do and the kind of work you'd send or take on. We'll talk it through, with no pressure.