WhiteLabel helpdesk, including out of hours.
Remote helpdesk and out-of-hours support for your clients, worked in your name and to your process, with escalation to our network and server engineers when hands-on work is needed.
- Windows, macOS and Linux desktop and laptop support
- Account, password and access requests
- Email, Microsoft 365 and Google Workspace support
- New starter and leaver setup
- Wi-Fi, VPN and connectivity issues
- Out-of-hours, holiday and overflow cover
- Escalation to network and server engineers
Delivered in your name, from brief to handover.
Onboard
Your process, ticketing, escalation paths and tone agreed up front.
Resolve
Most issues fixed remotely, without a site visit.
Escalate
Network, server or on-site work handed to our engineers, still under your brand.
Unix and Linux specialists, with heavy Windows and Mac experience.
Because we're as comfortable on the command line as in a GUI, we're not limited to the "easy" options. We'll give your clients choices: Product A if their own generalist IT person will manage it, Product B if you, or we on your behalf, manage it day to day. Some quotes have come in up to 70% cheaper.
Every job briefed, evidenced and reported.
Jobs are briefed and handed back through the Your Technical Resource AI Portal, so your customer gets a report in your brand whoever attends.
Scope, site details and access notes on the job before travel.
Checklist, photos, test results and customer signature on site.
A branded visit report, ready to forward to your customer.
Engage us the way your work arrives.
Hourly engineering
For ad-hoc requirements.
Block time
Pre-purchased hours for predictable costs.
Fixed-term contracts
For MSPs needing ongoing engineering capacity.
Project-based delivery
For installations, upgrades and multi-site deployments.
Helpdesk & out-of-hours support: common questions
I'm an MSP. Can you support my clients?
Yes. That's what Your Technical Resource is for. We work under your brand, to your process, and never contact your clients as ourselves.
Do you support Macs and Linux as well as Windows?
Yes. We're Unix and Linux specialists with heavy Windows and Mac experience.
Can we use you for out of hours only?
Yes. You can use us for evenings, weekends and holiday cover while your own team runs the day.
Will your engineers represent our brand?
Yes. Engineers work in your uniform, with your paperwork and your communication style. We never contact your customers as ourselves, and if one of them calls us we pass the enquiry back to you.
Where do you cover?
From our Stoke-on-Trent HQ, Stafford satellite office and ten regional hubs across the Midlands and North, with nationwide work by arrangement. See area coverage for the towns and postcode areas around each hub.
Need this for your own business rather than for your clients? Our sister company Your IT Specialist delivers IT helpdesk support direct to end users.
Tell us what you need covered.
Tell us the job, the site and the timescale. We will come back with availability and rates.