Remote hands, dispatched and evidenced.
For datacentre, colocation and remote hands providers serving many clients. Take requests in, dispatch the right engineer, and return photo-evidenced reports under each client's name, with YTR engineers covering regional sites.
Where SmartHands companies lose time.
Every client wants proof
Before and after photos, serial numbers and port maps, every time.
Regional sites are expensive to cover
One request in another city can cost a day of an engineer's time.
Requests arrive in every format
Email, phone and tickets, with the rack and port details often missing.
Use the software, the engineers, or both.
Run it yourself
- Client request forms with rack, port and serial fields
- Staff-managed dispatch with role-based access
- Photo and serial capture on mobile job sheets
- Per-client branded reports and isolated data
Let us attend
- Rack and stack, cabling and patching
- Hardware swaps, reboots and visual checks
- Fibre and copper testing with results
- Regional and out-of-hours attendance
How SmartHands companies usually set it up.
A starting point. Booking mode, forms and branding are all set per brand, so you can change any of it.
We were juggling the same tools, notebooks and shared calendars.
Multiple expensive tools that didn't talk to each other had become our bottleneck, so we built the AI Portal with AI, integration, customisation and omnichannel updates in mind. The features keep growing. Need something extra? Our team will talk it through and see if we can help.
Need this for your own business rather than for your clients? Our sister company Your IT Specialist delivers technology installation and integration direct to end users.
Tell us what you need covered.
Tell us how your visits work today and we'll show you the AI Portal set up for SmartHands companies.